Refund policy

Last updated 19 Aug 2026

Refunds are processed to the original payment method. Crypto payments are refunded to the address you provide in the dispute.

Full refund

• Before a booster is assigned: cancel the order in your dashboard and we refund the full amount.
• If no booster takes the order within 48 hours: we refund the full amount automatically.
• If the order cannot be delivered for a reason on our side, such as an account restriction we caused.

Partial refund

• If part of the work was delivered, we refund the undelivered portion, calculated from the rating the account reached.
• If the express option was purchased and the deadline was missed, we refund the express fee.

No refund

• The account was suspended by the publisher for a reason unrelated to our work, for example a prior offence.
• You played on the account during the order without telling the booster, and that changed the result.
• The order was completed and accepted more than 72 hours ago with no dispute opened.
• Communication moved off the platform.

How to request one

Open a dispute on the order page and describe what went wrong. A manager reviews every dispute within 24 hours and the decision, including any refund, is recorded on the order.

Timing

Once approved, card refunds arrive within 5 to 10 business days depending on your bank. Crypto refunds are sent within 24 hours.